Allocations & Lettings Coordinator

About the role

We are looking for an Allocations & Lettings Coordinator to join our friendly team in Aylesbury. You will support the Lettings team by delivering a high‑quality, customer‑focused housing service, helping customers find suitable homes while maintaining excellent service standards.

Key responsibilities

• Review housing applications and supporting evidence in line with policy.
• Manage property matching using systems such as Home Swapper.
• Maintain diaries, produce performance reports and support the Allocations & Lettings Service Manager.
• Raise and manage purchase orders and assist with complaint handling.
• Ensure timely responses to customer feedback and liaise with tenants to identify appropriate housing options.

Required profile

• Organised, proactive and able to manage competing priorities.
• Strong communication skills and a customer‑service mindset.
• Understanding of equality, diversity and housing policy.
• Previous experience or understanding of allocations and lettings is desirable.

Required skills

• Home Swapper system

What we offer

• Hybrid working arrangement.
• Permanent full‑time contract with a salary of £32,136 per year.
• Supportive, collaborative culture within a non‑profit housing association.
• Opportunities to develop skills in housing administration and customer service.