AO / Client Servicing Analyst

About the role

The Client Servicing Onboarding Analyst supports the take-on and ongoing service of AB Institutional clients within Investment Operations Client Servicing. The role projects new client onboarding and acts as the first and ongoing point of contact for operational client service needs, aiming for internal and external client satisfaction throughout the client lifecycle.

Key responsibilities

• Manage fund and mandate launches, closures and transition events (custodian changes, name changes, in specie transitions, benchmark changes) with internal stakeholders
• Project manage the end-to-end process and mitigate risks, communicating progress internally and with external parties such as custodians, administrators and transition managers
• Set up the operational side of transitions on internal systems, including custodial accounts and linkages
• Coordinate the review of the IMA with Legal and the set-up of Trading Agreements with the Derivatives Administration team
• Ensure market openings for new clients are completed before funding and that new market requests are handled on time
• Review and approve Operating Memorandum Reviews and Operational SLAs
• Handle operational queries for EMEA client accounts and build strong relationships with external service and system providers while adhering to SLAs
• Take part in department initiatives, operational risk initiatives and reviews of systems and processes

Required profile

• Degree or equivalent A-level standard, with a track record in a similar client servicing or operational role
• Minimum 1-2 years of experience on the buy-side in a client servicing or operational role
• Relevant professional qualifications (e.g. IMC or IAQ) desirable but not essential
• European languages are a distinct advantage
• Ability to work with minimal supervision, in a multi-tasking environment and within a team

Required skills

• Knowledge of operations middle and back office functions: settlements, confirmations, reconciliation, client reporting, performance, pricing and valuation, corporate actions, client guideline management
• Experience with financial systems such as SWIFT, TLM, Bloomberg, custodian systems and portfolio accounting systems (e.g. HiPortfolio, Portia)
• Manual and automated reconciliations, and strong knowledge of equity, fixed income, forwards, derivatives and alternatives
• Liaising with brokers, custodians and fund accountants