Application Operations Engineer – OPV Vortex Platform

About the role

You will join the OPV Vortex Support Team, providing operational support for a new forecasting platform used by meteorologists. The role blends technical configuration, service‑operation duties and close interaction with product and delivery managers.

Key responsibilities

• Configure data products on the Vortex platform using Handlebars.js, Mustache.js and Typst.
• Onboard new forecasting products end‑to‑end, collaborating with product managers and operational users.
• Re‑configure and optimise existing products as requirements evolve.
• Manage incidents, problems and changes through ServiceNow, ensuring timely resolution or handover.
• Assist development teams with testing and verification of new functionality, providing clear feedback.
• Support the multi‑disciplinary Vortex team as the platform matures.

Required profile

• Solid background in application or production support and operations.
• Experience with configuration management and maintaining secure, accurate configurations.
• Hands‑on experience with incident, problem and change management, preferably using ServiceNow.
• Understanding of service availability, capacity, KPIs and SLAs.
• Ability to perform routine maintenance, admin tasks and technical support activities.
• Strong user focus and proactive ownership of issues.

Required skills

• Handlebars.js
• Mustache.js
• Typst
• ServiceNow

What we offer

• Work on a brand‑new strategic platform that will replace legacy forecasting tools.
• 12‑month fixed‑term contract with a clear product focus.
• Hybrid working – one day per week on site in Exeter, the rest remote.
• Inclusive employer participating in Disability Confident and Armed Forces Covenant schemes.