Application Operations Engineer – OPV Vortex Platform
NonStop Consulting Ltd · Exeter
Job description
About the role
You will join the OPV Vortex Support Team, providing operational support for a new forecasting platform used by meteorologists. The role blends technical configuration, service‑operation duties and close interaction with product and delivery managers.
Key responsibilities
- Configure data products on the Vortex platform using Handlebars.js, Mustache.js and Typst.
- Onboard new forecasting products end‑to‑end, collaborating with product managers and operational users.
- Re‑configure and optimise existing products as requirements evolve.
- Manage incidents, problems and changes through ServiceNow, ensuring timely resolution or handover.
- Assist development teams with testing and verification of new functionality, providing clear feedback.
- Support the multi‑disciplinary Vortex team as the platform matures.
Required profile
- Solid background in application or production support and operations.
- Experience with configuration management and maintaining secure, accurate configurations.
- Hands‑on experience with incident, problem and change management, preferably using ServiceNow.
- Understanding of service availability, capacity, KPIs and SLAs.
- Ability to perform routine maintenance, admin tasks and technical support activities.
- Strong user focus and proactive ownership of issues.
Required skills
- Handlebars.js
- Mustache.js
- Typst
- ServiceNow
What we offer
- Work on a brand‑new strategic platform that will replace legacy forecasting tools.
- 12‑month fixed‑term contract with a clear product focus.
- Hybrid working – one day per week on site in Exeter, the rest remote.
- Inclusive employer participating in Disability Confident and Armed Forces Covenant schemes.
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Published 1 month ago
Expires 21 hours from now
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NonStop Consulting Ltd
Exeter
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