Application Support Analyst – Data Operations

About the role

An exciting opportunity has arisen for an experienced Application Support Analyst to join a growing software and services organisation operating within the UK utilities sector. You will work in a collaborative Service Operations team, providing second‑line support for critical billing and CRM platforms used by energy suppliers across the UK. The role is hybrid, based in Chorley.

Key responsibilities

• Provide second‑line support for billing and CRM system incidents and service requests.
• Perform complex data corrections and bulk updates using SQL and internal support tools.
• Escalate software defects and complex technical issues to development teams with clear supporting evidence.
• Support incident management activities, ensuring issues are owned through to successful resolution.
• Collaborate with operational, technical, and client‑facing teams to deliver high levels of service.
• Explain system behaviour and billing outcomes to both technical and non‑technical stakeholders.
• Maintain accurate documentation of incidents, resolutions, and knowledge articles.

Required profile

• Previous experience in application, functional or systems support roles within the UK utilities sector.
• Strong knowledge of energy billing systems, billing data, and operational processes.
• Experience supporting customers and resolving complex business application issues.
• Good working knowledge of SQL databases.
• Strong analytical and problem‑solving skills with excellent attention to detail.
• Ability to manage multiple priorities in a fast‑paced environment.

Required skills

• SQL (querying and data manipulation).
• PowerShell scripting.
• Amazon Web Services (AWS) basics.
• MySQL database management.
• Grafana for monitoring and visualisation.
• ITIL knowledge.

What we offer

• Hybrid working arrangement (office in Chorley and remote).
• Salary up to £41,000 per year plus benefits.
• Opportunity to work with critical billing and CRM platforms in the energy sector.
• Supportive team environment with clear career progression.