Application Support Engineer (SQL) – Hybrid – £26‑28k + Bonus

About the role

We are looking for an Application Support Engineer with strong SQL expertise to join our fast‑growing SaaS client. The role can be based in either Edinburgh or Glasgow and follows a hybrid working model that adapts to a rotational shift schedule.

Key responsibilities

• Provide hands‑on application support across core platforms
• Manage and escalate support tickets appropriately
• Collaborate with DevOps, Infrastructure, and other teams
• Monitor remote client servers for stability
• Manage user accounts and support portal access
• Contribute to deployments, change/config projects, and process improvements

Required profile

• Proven experience in Application Support or 1st/2nd Line Support
• Strong hands‑on SQL skills (Azure SQL a bonus)
• Familiarity with Active Directory / Entra ID (Azure AD)
• Ability to support users remotely
• Understanding of ITIL, Change Management, or similar methodologies

Required skills

• SQL
• Azure SQL
• Active Directory
• Entra ID (Azure AD)

What we offer

• Competitive salary (£26k‑£28k) plus bonus
• Hybrid working model with office/home split based on shift
• Private healthcare and flexible working arrangements
• Recognition rewards and career development opportunities
• Friendly, supportive team environment
• Rotational shift pattern (morning, mid, late)