Application Support Manager

About the role

The Applications Support Manager / Systems Consultant will lead the delivery and support of asset management applications, primarily Total Mobile Service Connect, at our Frensham Street depot in London. The role combines technical expertise with stakeholder management to ensure reliable service and continuous improvement.

Key responsibilities

• Maintain efficient operation of Total Mobile Connect and related asset management applications.
• Provide first‑line support to users, handling tickets, issues and requests promptly.
• Document processes and share knowledge to ensure coverage across the team.
• Assist in project‑management of upgrades and new application roll‑outs, ensuring requirements are met and changes are tested.
• Lead stakeholder engagement within Asset Management and Technology to shape future application development.
• Support configuration and implementation of van stock on Connect, including NEC Housing integration.

Required profile

• Significant experience managing asset management systems in an IT environment.
• Strong analytical skills with the ability to work with data and generate reports.
• Proven ability to work collaboratively with cross‑functional teams and external partners.
• Senior‑level expertise in application support and service delivery.

Required skills

• Total Mobile Connect
• NEC Housing
• Asset Management Applications
• SQL for data manipulation and reporting