Application Support Manager

About the role

This hands‑on leadership position is responsible for managing the full lifecycle of banking applications, from development through support and delivery. You will oversee core systems, lead a small team, and ensure secure, reliable, and compliant technology solutions that underpin critical business operations.

Key responsibilities

• Oversee core banking application environments, including patching, end‑of‑day processing and performance monitoring.
• Provide direct support for application failures, ensuring rapid resolution and minimal business impact.
• Collaborate with infrastructure teams on system performance, backup, recovery and cloud integration.
• Lead and manage developers and application support analysts, planning workloads, timelines and resource allocation.
• Deliver software changes, projects and BAU enhancements while maintaining SLA adherence.
• Implement monitoring, performance tuning and optimisation strategies.
• Manage vendor relationships and ensure continuity of third‑party support.
• Oversee upgrades, patches and maintenance with minimal disruption.
• Maintain documentation, configurations and operational procedures.
• Ensure compliance with security, audit and regulatory standards, supporting business continuity and disaster recovery planning.

Required profile

• Proven experience in application development and support management, preferably within banking or financial services.
• Strong leadership and team‑management capabilities.
• Excellent problem‑solving, decision‑making and stakeholder‑communication skills.
• Relevant degree in Computer Science, IT or a related field.

Required skills

• IBM Power Systems
• AS/400
• RPG
• COBOL
• Microsoft Azure or other cloud platforms
• ITIL service‑management framework
• Agile and DevOps practices