Applied AI Process Manager

About the role

Accenture is hiring an Applied AI Process Manager (Process & Work Excellence Manager, senior level, full time) in London. You will own the full process transformation design cycle for your industry or function, from assessing market, regulatory and technology changes to specifying the future-state process and planning how people adopt new ways of working. You combine business expertise, technical literacy and AI process design, and you design AI agent experiences that serve both business outcomes and the people working alongside them.

Key responsibilities

• Embed AI into future-state design for clients and for your team, using AI tools and creating agents strategically to aid deliverables.
• Own end-to-end analytics delivery in process transformation engagements, linking data exploration and insights to process design, and leading credible technical conversations with data and engineering teams.
• Design and implement agentic AI solutions such as intelligent automation of analytical workflows, LLM-powered insight synthesis and autonomous monitoring agents, understanding RAG architecture and multi-agent coordination.
• Apply GenAI evaluation frameworks (e.g. RAGAS, LLM-as-judge) when reviewing AI-integrated process designs.
• Drive responsible design with human-in-the-loop checkpoints, escalation triggers, autonomy levels and handoff quality standards, applying LLMOps and AgentOps concepts.
• Lead future-state process specification, AI integration design, operating model changes and adoption planning for your area.
• Run client discovery workshops and stakeholder interviews, present recommendations to senior client leadership, and manage day-to-day client relationships.
• Drive benchmarking analysis and change-impact assessments, run design thinking and co-creation workshops, and build documented redesign methods and playbooks.
• Contribute to business development by qualifying opportunities and co-authoring proposals, and coach junior practitioners.

Required profile

• Bachelor's degree or equivalent.
• Experience in process excellence, process redesign or management consulting.
• Proven track record building benchmarking analyses and change-impact assessments.
• Deep expertise in at least one industry domain (e.g. banking, insurance, software, health, utilities).
• Previously integrated AI and automated business process design.
• Ability to lead client discovery workshops and present to senior leadership.

Preferred qualification

• Understanding of AI strategy and ecosystem choices.
• Familiarity with process mining or digital twin approaches for process validation.
• Experience in business development, proposals or RFP responses.
• Strong executive communication skills and experience leading junior practitioners on AI use and design.