Arabic Speaking Customer Service Advisor

About the role

Join Trip.com’s Edinburgh Call Centre as an Arabic Speaking Customer Service Advisor. You will be the front‑line voice for travellers, assisting with hotel bookings, flight queries and other travel‑related requests across phone, chat and email.

Key responsibilities

• Provide empathetic, professional support in both Arabic and English via phone, chat and email.
• Own customer issues from start to resolution, handling travel‑related problems end‑to‑end.
• Communicate clearly across multiple channels while meeting service level agreements.
• Collaborate with teammates to achieve KPIs and service targets.
• Contribute ideas to improve the customer experience and internal processes.
• Represent Trip.com’s culture in every interaction.

Required profile

• Previous experience in a customer‑service or contact‑centre environment.
• Fluent written and spoken Arabic and English.
• Strong communication, problem‑solving and resilience under pressure.
• Ability to manage several web chats simultaneously with fast, accurate typing.
• Motivated, adaptable and eager to learn and grow.
• Comfortable navigating multiple systems in a fast‑paced setting.
• Travel or tourism experience is a plus but not essential.

Required skills

What we offer

• 33 days of annual leave (including bank holidays) plus extra parental days.
• $600 USD in Trip Coins each year for personal travel.
• Monthly performance bonuses and a $450 USD referral scheme.
• Health cash‑back plan covering dental, optical, physiotherapy and more.
• Enhanced family policies, life insurance (4× salary) and sick‑pay.
• Hybrid working options based on performance.
• Free on‑site gym and discounted memberships at Nuffield Health & PureGym.
• Continuous learning, career development and regular team events.