Arabic‑Speaking Customer Advisor – Travel Support

About the role

We are looking for an Arabic‑speaking Customer Advisor to join Trip.com’s Edinburgh support centre. You will be the first point of contact for travellers, assisting them with hotel bookings, flight queries and other travel‑related issues across phone, chat and email.

Key responsibilities

• Provide courteous and efficient service to customers in Arabic and English via phone, live chat and email.
• Investigate and resolve travel‑related problems from start to finish, ensuring a positive experience.
• Maintain clear and confident communication across multiple channels while meeting performance targets.
• Collaborate with team members to achieve KPIs and share ideas for process improvement.
• Uphold Trip.com’s brand values in every interaction.

Required profile

• Previous experience in a customer service or contact‑centre environment.
• Fluent written and spoken Arabic and English.
• Strong problem‑solving abilities and resilience under pressure.
• Ability to manage several web‑chat conversations simultaneously with accurate typing.
• Motivated, adaptable and eager to learn and develop.

Required skills

What we offer

• 33 days of annual leave including bank holidays.
• Additional parental leave and long‑service leave after ten years.
• Monthly performance bonuses and a $600 USD Trip Coins allowance.
• Health cash‑back plan covering dental, optical, physiotherapy and more.
• Hybrid working options, on‑site gym and discounted memberships.
• Continuous learning, career development and regular team events.