Assistant Branch Manager – Retail Operations

About the role

As an Assistant Branch Manager in Upminster you will support the daily running of a busy retail branch, ensuring smooth operations and high levels of customer satisfaction. Working closely with the Branch Manager, you will help drive sales, maintain stock levels and foster a collaborative team environment.

Key responsibilities

• Assist the Branch Manager in overseeing day‑to‑day operations and meeting branch targets.
• Provide excellent customer service, handling enquiries and resolving issues promptly.
• Monitor stock levels, coordinate replenishment and ensure product availability.
• Support and motivate the team to achieve sales and service objectives.
• Ensure compliance with company policies, health and safety standards, and regulatory requirements.
• Contribute to training and development of staff members.
• Track branch performance, generate reports and identify improvement opportunities.

Required profile

• Previous experience in a retail environment.
• Strong organisational and multitasking abilities.
• Excellent communication and leadership skills.
• Proactive problem‑solving and decision‑making approach.
• Good understanding of stock management and customer service principles.
• Team‑oriented mindset.

Required skills

What we offer

• Salary between £27,000 and £35,000 per year, dependent on experience.
• Permanent contract with clear pathways for career progression.
• Supportive team environment and ongoing training.