Assistant Case Manager (Band 4) - Occupational Health

About the role

Join the dedicated OHAS team at NHS Lanarkshire as an Assistant Case Manager. In this vital Band 4 position, you will play a key role in supporting staff members managing sickness absences related to mental health and musculoskeletal disorders, ensuring they receive the right guidance and care.

Main Missions

• Provide professional telephone support to employees regarding their health-related absences.
• Offer guidance and orientation to staff members navigating health challenges.
• Facilitate appropriate referrals to specialized services and support systems.
• Assist in the coordination of case management processes to support return-to-work journeys.
• Maintain accurate records and documentation within healthcare databases.

Candidate Profile

• Hold a HNC (or equivalent qualification) in Health, Social Services, Administration, or Counselling.
• Proven experience working within an NHS or Social Services environment.
• Demonstrated ability to handle sensitive information with empathy and confidentiality.
• We warmly welcome applications from individuals with lived experience as a service user, promoting our commitment to diversity and inclusion.

Required Skills

• Strong interpersonal and communication skills, including motivational interviewing techniques.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Competence in managing and navigating complex databases.
• Ability to work effectively within a multidisciplinary healthcare team.

What we offer

• Competitive NHS benefits including a comprehensive pension scheme.
• Generous annual leave entitlement (35 days including public holidays).
• Structured annual salary progression.
• Paid sick leave and various NHS-specific advantages.
• Ongoing professional development and additional training provided.