Assistant Manager – Leasing & Operations

About the role

The Assistant Manager supports the Community Manager in delivering leasing, reservations and day‑to‑day operations for a Greystar residential community. The role focuses on achieving revenue, occupancy and resident‑retention targets while maintaining high service standards.

Key responsibilities

• Coordinate leasing activities, generate traffic, qualify prospects and prepare tenancy documentation.
• Monitor unit availability, produce leasing reports and log maintenance requests using Greystar’s property systems.
• Respond promptly to resident inquiries, complaints and service issues to drive satisfaction and retention.
• Oversee on‑site enquiries, manage ready‑to‑let inventory, set rent pricing and monitor daily leasing performance.
• Conduct periodic apartment inspections, manage lease expirations, collect arrears and enforce late‑fee policies.
• Support the Community Manager in team development, training coordination and compliance with UK tenancy legislation and health‑and‑safety policies.

Required profile

• Good general education with proficiency in Microsoft Word, Excel and Outlook.
• Experience driving leasing/sales performance and managing P&L responsibilities in the property sector.
• Detailed knowledge of landlord/tenant legislation and ability to work autonomously.
• Fluent English communication skills, strong organisational ability and numerical aptitude.
• Enthusiasm for delivering exceptional stakeholder experiences and continuous learning.

Required skills

• Microsoft Word, Excel and Outlook
• Property operations software (training provided)