Assistant Manager – Retail (Newport Pagnell)

About the role

We are looking for an Assistant Manager to support the Shop Manager in running our Newport Pagnell retail outlet. In this role you will help ensure smooth daily operations, maintain high standards and deliver excellent customer service, stepping in to lead the team when the Shop Manager is absent.

Key responsibilities

• Open and close the shop, overseeing all operational procedures.
• Manage cash handling, including cash management procedures and EPOS transactions.
• Supervise and guide the shop team, ensuring adherence to the Time and Attendance system.
• Maintain shop presentation standards and drive continuous improvement.
• Accept and process customer bets across multiple channels, including betting terminals and in‑shop EPOS.
• Act as a brand ambassador, promoting the multi‑channel digital journey.
• Ensure compliance with social responsibility, security and operational policies.

Required profile

• Proven ability to lead and inspire a team.
• Strong communication skills with a focus on customer service.
• Adaptable, problem‑solving mindset and creative thinker.
• Enthusiastic, people‑oriented and driven to develop self and others.
• Interest in the sporting and betting industry.

Required skills

• Experience with EPOS systems.
• Cash management procedures.
• Use of Time and Attendance systems.
• Operation of betting terminals.