Assistant Operations Manager

About the role

As an Assistant Operations Manager you will learn to lead the operational and financial performance of the Bristol Water contract, ensuring work is delivered safely, on time and to customer expectations. You will work closely with existing Operations Managers and gain exposure to all functions within the contract.

Key responsibilities

• Take operational responsibility for reinstatement teams and manage day‑to‑day activities.
• Organise labour cost‑effectively, handling recruitment, disciplinary action, wages and absence management.
• Coach and develop staff, fostering a fair and consistent culture.
• Support the framework and cover programme, ensuring KPIs are met.
• Manage the defect programme and attend Highway Meetings.
• Use Modular+ smartphone system and Client Computer system to capture commercial and reinstatement feedback.
• Liaise with Support Services and Street Works to manage FPN and Section 74 liabilities.
• Conduct team inspections, health & safety checks and investigate incidents.
• Review tender promises and lead monthly initiatives to meet Network Plus commitments.
• Ensure compliance with NRSWA, CDM regulations and client authorisation requirements.

Required profile

• Knowledge and experience of reinstatement work for utilities.
• Strong customer focus and commitment to first‑time quality.
• Ability to work safely and promote health & safety standards.
• Willingness to learn from senior Operations Managers and develop leadership skills.

Required skills

• Proficiency with Modular+ smartphone system.
• Proficiency with Client Computer system.

What we offer

• Opportunity to progress to an Operations Manager role.
• Hands‑on experience on a major water infrastructure contract.
• Supportive team environment with clear development pathways.