Assistant Reception Manager – Luxury Hotel

About the role

The Assistant Reception Manager will drive the daily operations of the Front Desk at Fairmont St Andrews, ensuring every guest interaction is seamless, personalised and memorable. This role supports and inspires the Front Office team while upholding the hotel’s 5‑star standards.

Key responsibilities

• Lead, motivate and develop Front Office Supervisors and Desk Agents.
• Own the smooth, efficient running of Front Office operations.
• Be visible in the lobby during peak times, supporting staff and engaging with guests.
• Handle guest feedback and resolve issues professionally.
• Drive service excellence to exceed brand standards and satisfaction targets.
• Support recruitment, onboarding, training and ongoing development of the team.
• Monitor performance, costs and productivity to meet business goals.
• Build strong cross‑departmental relationships to deliver a seamless guest journey.
• Contribute energy, ideas and personality to create a positive work environment.

Required profile

• Previous experience in a Front Office leadership role within a hotel.
• Confident, hands‑on leader who leads by example.
• Passion for delivering outstanding guest experiences.
• Strong organisational and problem‑solving abilities.
• Ability to thrive in a fast‑paced, ever‑changing environment.
• People‑focused approach with natural motivation and inspiration skills.

Required skills

What we offer

• Competitive salary package.
• Company pension scheme for future security.
• Staff shuttle service to and from St Andrews.
• Complimentary staff canteen with fresh daily meals.
• 50% discount in Food & Beverage outlets.
• Exclusive employee rates for spa treatments and complimentary green fees.