Automotive Customer Service Reception

About the role

This permanent, full‑time position is based at the Poole depot and involves being the first point of contact for customers and managing service administration tasks. You will play a central role in ensuring smooth operation of the depot and high levels of customer satisfaction.

Key responsibilities

• Plan and schedule vehicle servicing, tachograph checks and MOT bookings.
• Create jobs, obtain and update order numbers, and generate the night board.
• Liaise with workshop control to notify of incoming work and pending tasks.
• Process retail invoice costing and maintain accurate service records.
• Handle telephone enquiries with a professional manner.

Required profile

• Enthusiastic and dynamic personality.
• Excellent telephone etiquette and strong computer literacy.
• Prior experience in the automotive industry (essential).
• Pro‑active, pride in work, and willingness to learn and train.
• Interest in building a long‑term career within the automotive sector.

Required skills

What we offer

• Full training provided.
• Salary dependent on experience.
• Standard Monday‑Friday hours (8:00‑18:00) with a half‑hour unpaid lunch and occasional Saturday shifts.