Back Office and Invoicing Team Leader

About the role

CCR, a global provider of healthy, safe, sustainable and intelligent building and cold chain solutions, is hiring a Back Office and Invoicing Team Leader based in Abingdon. The role leads the invoicing function and ensures services are billed accurately and on time, while reducing the invoicing backlog, improving data and process quality, and coordinating clarification cases with operational and financial stakeholders.

Key responsibilities

• Lead and develop the back office and invoicing team, organising workload distribution, backup coverage and operational priorities.
• Oversee the review and invoicing of service, maintenance, repair, material and other billable activities.
• Ensure correct application of contracts, price lists, fixed-fee agreements, customer accounts, purchase orders and tax regulations.
• Monitor invoicing backlog, processing times, clarification cases, invoice corrections and month-end and year-end closing.
• Coordinate incomplete service reports and commercial discrepancies with supervisors, technicians, dispatching, finance and customers.
• Analyse root causes of invoicing errors and set standards, controls and training to improve first-time-right performance.
• Support system and process improvements, especially at the interface between field service systems and SAP S/4HANA.
• Prepare reporting on invoicing performance, revenue realisation and working capital, and approve invoices within delegated authority.
• Suspend or escalate invoicing where documentation is missing, contractual obligations are unclear or significant discrepancies exist.

Required profile

• Commercial qualification with several years of experience in invoicing, order processing, billing administration or service administration.
• Leadership experience and strong understanding of service contracts, pricing structures, VAT requirements and internal control frameworks.
• High accuracy, analytical ability, assertiveness and solution-oriented communication; fluent English.

Required skills

• Advanced proficiency in SAP/ERP systems and field service management applications.
• Microsoft Excel and other Microsoft Office tools.