Benefit Operations Specialist

About the role

We are seeking a Benefits Operations Specialist to join a global organisation's People Services team in Chester. The role is hybrid, offering flexible start and finish times while delivering high‑quality administration of employee benefits and retirement programmes.

Key responsibilities

• Manage end‑to‑end administration of benefits programmes across assigned markets.
• Act as an escalation point for complex benefits‑related queries.
• Support enrolments, changes, claims, terminations and eligibility processes.
• Liaise with providers, brokers and third‑party vendors.
• Reconcile reports, data feeds and system integrations.
• Manage vendor invoicing, purchase orders and payment tracking.
• Support annual enrolment activities and benefits communications.
• Maintain and update process documentation, work instructions and knowledge articles.
• Assist with compliance, governance, audits and process improvement initiatives.
• Support system testing, enhancements and benefits administration projects.
• Provide training and guidance on benefits processes and programmes.

Required profile

• Previous, in‑depth experience within Benefits Administration.
• A degree or equivalent relevant experience.
• Strong analytical skills and excellent attention to detail.
• Good understanding of HR policies, employment legislation and benefits regulations.
• Advanced Excel skills, including VLOOKUPs and Pivot Tables.
• Experience working in a fast‑paced, complex environment.
• Strong communication and problem‑solving abilities.
• Continuous‑improvement mindset and ability to manage multiple priorities.

Required skills

• Excel (VLOOKUP, Pivot Tables)
• Workday
• ServiceNow
• Darwin
• Ariel (Morneau Shepell)

What we offer

• £22.00 per hour (35 hours per week)
• Hybrid working arrangement
• Opportunity to work within a global People Services team