Bereavement Support Officer

About the role

The Bereavement Support Officer provides essential administrative assistance across Buckinghamshire Council's two crematoria and six cemeteries. Working directly with families, funeral directors and other customers, you will help ensure a compassionate, efficient service during emotionally challenging times.

Key responsibilities

• Respond to enquiries from customers, families and funeral directors.
• Take bookings for burial and cremation services.
• Process statutory documentation and maintain accurate records.
• Apply fees, process payments and handle burial plot applications.
• Support day‑to‑day administration of cemetery and crematorium services.
• Monitor and liaise with contractors working across cemetery sites.

Required profile

• Excellent communication skills with a caring and empathetic approach.
• Ability to work accurately under pressure and handle sensitive information.
• Strong organisational abilities and attention to detail.
• Flexibility to work every Saturday and four additional days between Monday and Friday.

Required skills

What we offer

• Professional development through training with the Institute of Cemetery and Crematorium Management (ICCM).
• Supportive management team and opportunities for career progression within the council.
• Competitive salary and benefits package.