Billing Administrator – Telecoms (Stamford Hill)

About the role

We are seeking a proactive Billing Administrator to join a growing telecoms business in Stamford Hill. Reporting to the Billing Manager, you will handle billing administration for both B2B and B2C customers across landline, broadband, leased lines and mobile services.

Key responsibilities

• Perform monthly billing administration for B2B and B2C accounts.
• Respond to customer billing queries by phone and email, resolving issues promptly.
• Add, organise and reconcile data within the billing system and across platforms such as Zoho, Salesstar, My Accounts and Abillity.
• Generate and dispatch end‑of‑contract letters and other billing correspondence.
• Produce internal reports and support the transition from manual to system‑led billing processes.
• Assist colleagues with ad‑hoc administrative and operational tasks.

Required profile

• Strong attention to detail and organisational abilities.
• Professional telephone manner and excellent customer service skills.
• Ability to commute daily to Stamford Hill, North London.

Required skills

• Microsoft Excel – formulas and pivot tables.
• Experience with billing or CRM platforms such as Abillity, Zoho, Salesstar or My Accounts (preferred).

What we offer

• 28 days holiday.
• Private healthcare.
• Discretionary yearly bonus and KPI bonus scheme.
• Discounted rewards scheme.
• Early finish on Fridays.