Block Manager

About the role

My client is seeking an experienced Block Manager to join their team, managing a varied residential portfolio. This role would suit someone with a solid grounding in block management who is confident in handling both operational and more complex leasehold matters. The position offers exposure beyond traditional block management, including involvement in legal processes, major works and portfolio oversight.

Key responsibilities

• Act as the primary point of contact for leaseholders, managing enquiries and delivering high‑level service.
• Oversee reactive maintenance issues, including site inspections, contractor coordination and issuing purchase orders.
• Manage insurance‑related matters, handling claims and supervising associated works.
• Ensure compliance across the portfolio by arranging inspections, certifications and statutory reports.
• Handle day‑to‑day administration associated with property management.
• Manage licence applications (alterations, sub‑letting, lease variations) and liaise with solicitors where required.
• Address breaches of lease, working alongside legal advisors as needed.
• Liaise with external managing agents regarding arrears, maintenance issues and major works programmes.
• Respond to queries from managing agents and leaseholders across the wider portfolio.
• Manage sales enquiries, prepare LPE1 packs and conduct property inspections when required.
• Support building insurance arrangements and oversee contractors under term agreements such as cleaning, landscaping and maintenance.
• Assist with delivery of major works projects, including participation in Section 20 consultation processes.
• Support arrears management for both in‑house and externally managed properties.
• Contribute to the preparation of annual service charge budgets and manage ancillary income streams such as parking spaces and garages.
• Prepare and contribute to reports covering arrears, breaches, licences and major works.
• Work closely with managing agents and landlords, reviewing budgets, demands and expenditure approvals.

Required profile

• Minimum five years’ residential block property management experience.
• TPI qualification.
• Strong working knowledge of leasehold management and relevant legislation.
• Experience managing contractors, major works and compliance requirements.
• Confident handling of leaseholder and stakeholder relationships.
• Highly organised, proactive and able to manage a busy, varied workload.
• Strong communication and problem‑solving abilities.