Branch Manager – Financial Services

About the role

We are seeking an experienced Branch Manager to lead our Preston branch within a well‑established financial services organisation. The role focuses on delivering exceptional customer service, ensuring regulatory compliance and fostering a high‑performing team culture.

Key responsibilities

• Lead, coach and develop a small branch team to achieve outstanding customer outcomes.
• Ensure day‑to‑day operations comply with FCA regulations, internal controls and risk standards.
• Handle escalated customer queries and complaints professionally.
• Build and maintain relationships with local businesses, schools, charities and community groups.
• Represent the organisation at networking events, career fairs and community initiatives.
• Monitor branch performance and identify opportunities to improve service delivery and operational efficiency.

Required profile

• Proven experience managing and developing a customer‑facing team.
• Background working in an FCA‑regulated financial services environment (essential).
• Strong understanding of regulatory compliance, customer outcomes and risk management.
• Excellent leadership, coaching and communication skills.
• Minimum of five GCSEs (or equivalent), including Maths and English.

Required skills

What we offer

• Salary up to £35,000 per annum.
• Discretionary annual bonus of up to 10%.
• 27 days annual leave plus bank holidays, with additional birthday and milestone leave.
• Employer pension contribution matched up to 10%.
• Life assurance (6× salary) and income protection.