Branch Manager – Plymouth, MA

About the role

Santander is seeking a Branch Manager to lead its Plymouth, MA location. The role is responsible for overall branch performance, delivering an excellent customer experience, and achieving financial targets while fostering a culture of continuous improvement.

Key responsibilities

• Direct overall branch performance, achieving sales targets and optimizing operational processes.
• Develop and implement sales strategies to grow revenue and market share.
• Motivate sales teams to manage pipelines of prospects and customers.
• Engage in consultative conversations with customers to offer tailored financial solutions.
• Analyze branch performance data to drive strategic decisions and improve efficiency.
• Coach and develop team members, setting clear expectations and fostering professional growth.
• Hire, retain, and motivate branch colleagues across all job families.
• Manage branch scheduling to balance business needs with employee availability.
• Utilize digital technologies and platforms to enhance customer interactions and promote self‑service options.
• Provide an elevated customer experience while ensuring exceptional service.
• Manage escalated customer issues and deliver effective resolutions.
• Communicate clearly with customers in person, by phone, or through digital channels.
• Account for risk management and compliance, adhering to all company policies and regulatory requirements.
• Support nearby branch locations as business needs dictate.

Required profile

• Proven experience leading and coaching banking teams.
• Strong track record of achieving sales and revenue goals.
• Excellent customer relationship and consultative selling skills.
• Ability to analyze performance data and make strategic decisions.
• Knowledge of banking regulations and compliance requirements.
• Experience hiring, retaining, and developing staff.
• Capability to manage risk and ensure regulatory compliance.

Required skills