Brand Specialist (Supervisor) - Burberry Childrenswear

About the role

Selfridges is hiring a Brand Specialist (supervisor) for Burberry Childrenswear in London. The role combines product knowledge, customer service and sales support, with a flexible schedule that may require working across different departments.

Key responsibilities

• Deliver exceptional service to customers by sharing product knowledge, creating a memorable experience and handling complaints effectively
• Motivate colleagues by sharing brand knowledge, stories of newness and product exclusives to help drive sales
• Cascade product information through training
• Take responsibility for tasks beyond the role expectation and look for ways to improve business, customer service and retail standards
• Follow health and safety and security procedures and help prevent stock loss
• Build and develop your own client base and nurture customer relationships
• Replenish stock and maintain Selfridges standards

Required profile

• Comfortable with sales, CRM and NPS targets, and willing to learn more about them
• A great communicator who can deliver inspiring brand training to the team
• Well informed about competitors
• Sales and service expert, collaborative and approachable
• Leader in the department, invested in the wider team and available for coaching support