Business Analyst - Digital Transformation (JSM / ITSM & HubSpot / CRM)

About the role

We are seeking a Business Analyst to support a leading biotech company that leverages large‑scale genetic data and AI to predict disease risk and advance precision healthcare. The role focuses on gathering requirements and delivering a Jira Service Management solution within a 6‑month contract, offering hybrid or remote working.

Key responsibilities

• Gather, analyse and document business and operational requirements.
• Produce functional specifications, user stories and acceptance criteria.
• Map business processes, workflows, rules and system integrations.
• Act as the liaison between business stakeholders, technical teams and external delivery partners.
• Manage and refine the project backlog to support successful delivery.
• Define workflow processes and automation requirements.
• Support solution validation to ensure business requirements are met.
• Prepare test scripts, coordinate User Acceptance Testing (UAT) and manage defects to resolution.
• Identify project risks, dependencies and implementation considerations.
• Assist with business readiness, transition planning and change‑management activities.
• Collaborate closely with technical teams to ensure accurate implementation of requirements.

Required profile

• Previous experience as a Business Analyst, Process Analyst, Data Analyst, or similar role.
• Proven track record delivering business systems, process improvement or digital transformation projects.
• Strong skills in requirements gathering, process mapping and detailed functional documentation.
• Experience with Jira Service Management (JSM) and IT Service Management (ITSM) platforms.
• Experience integrating HubSpot or other CRM platforms.
• Ability to produce user stories, functional specifications, workflow diagrams and process documentation.
• Experience supporting testing, UAT and solution implementation.
• Background in operational, customer service, technology or business transformation environments.
• Good understanding of workflow automation, service processes and systems integration.

Required skills

• Jira Service Management (JSM)
• IT Service Management (ITSM) platforms
• HubSpot CRM
• Workflow automation

What we offer

• Daily rate of £400‑£500.
• 6‑month contract.
• Hybrid or remote working options.
• Additional benefits.