Business Analyst

About the role

The Delivery team of Very, a digital retailer, is looking for a Business Analyst in Liverpool to lead small-to-medium-sized projects and support larger, more complex ones. The team builds solutions for mobile, web and back-end platforms and wants people with strong digital retail backgrounds to help define, design, build and run frictionless experiences.

Key responsibilities

• Manage stakeholder relationships and work independently
• Identify needs and gather evidence of user needs from customers and stakeholders
• Use quantitative and qualitative user data to turn user focus into outcomes
• Evaluate and establish requirements, including gap analysis, and elicit requirements for medium-complexity change initiatives
• Model situations and compare delivery methods, measuring and evaluating outcomes
• Document requirements clearly and define acceptance criteria
• Analyse and report on test activities and results, identifying issues and risks
• Share best practice and mentor others to advance the BA community

Required profile

• Experience analysing current customer experience and journeys and implementing improvements
• Ability to build strong stakeholder relationships and gain agreement from subject matter experts
• Strong understanding of Agile and Lean practices

What we offer

• Flexible, hybrid working model
• £1,000 flexible benefits allowance
• 30 days holiday plus bank holidays
• LinkedIn Learning access
• Bonus potential and up to 25% discount on Very.co.uk
• Matched pension up to 6%

Applications are handled directly by the talent acquisition team, which manages credit, CIFAS, Right to Work and, where required, DBS checks. The process is a one-stage interview, either in person or remotely.