Business Development Representative – Sales (Phone‑Based)

About the role

As a Business Development Representative at Forterro, you will join the sales team to promote and sell Forterro's products and services, primarily through telephone interactions with existing and potential customers.

Key responsibilities

• Initiate calls to potential customers from provided leads, including existing customers for cross/up‑selling, prior customers, and new prospects.
• Proactively sell targeted products/services during customer interactions and identify customer needs.
• Respond to inbound customer calls to activate services, request changes, and resolve product, service, or billing issues.
• Maintain records of sales activities, follow‑up actions, and report performance to management.
• Liaise with Finance and other departments to ensure a seamless customer experience and accurate billing.

Required profile

• Bachelor’s degree in Business, Sales, Marketing or a related field.
• Previous experience in sales, customer service or a related role.
• Excellent communication and interpersonal skills with strong phone presence.
• Ability to understand customer needs and handle different personalities.
• Strong listening, negotiation and presentation abilities.

Required skills

• CRM software
• Microsoft Office