Business Development Team Leader

About the role

We are looking for an ambitious Business Development Team Leader to head a high‑performing outbound telesales and account‑management team. You will be responsible for driving new customer acquisition, cross‑selling and delivering an exceptional customer experience for Direct365.

Key responsibilities

• Lead, motivate and develop a team of sales advisors to exceed sales and KPI targets.
• Generate new business, manage the sales pipeline and improve conversion rates.
• Coach and mentor team members through regular training, call coaching and performance reviews.
• Foster a positive, high‑energy sales culture focused on continuous improvement.
• Identify revenue‑growth opportunities through upselling, cross‑selling and new initiatives.
• Monitor performance metrics and present regular sales results and insights.
• Support recruitment, onboarding and ongoing development of team members.
• Manage day‑to‑day people responsibilities including attendance, performance and engagement.

Required profile

• Minimum 4 years’ leadership experience in outbound telesales within a target‑driven environment.
• Proven track record of delivering and exceeding sales, revenue and margin targets.
• Strong coaching and sales‑training abilities with the capacity to inspire high performance.
• Commercially minded with excellent negotiation and relationship‑building skills.
• Outstanding communication, leadership and motivational capabilities.
• Highly organised with strong time‑management and analytical abilities.

Required skills

• Confidence using CRM systems.
• Proficiency with Microsoft Office applications.

What we offer

• Competitive base salary of £35,000 plus an attractive OTE of £50,000.
• Hybrid working model after a probationary period.
• Opportunity to shape sales performance and business growth in a customer‑first culture.
• Supportive environment focused on development, recognition and success.