Business Support Administrator

About the role

Our client, a well‑established book distributor, is seeking an organised and proactive Business Support Administrator to join their friendly team. You will act as a key point of contact for customers, ensuring smooth operation of customer accounts while providing essential administrative support across the business.

Key responsibilities

• Manage customer accounts, including posting payments, reconciling statements and handling payment queries.
• Carry out credit control activities by phone and email, maintaining positive relationships and ensuring timely payments.
• Provide office administration support such as ordering supplies and coordinating maintenance requirements.
• Administer HR systems and records through BrightHR, covering holidays, timekeeping and personnel documentation.
• Support shared administrative processes and, over time, take on customer order entry and invoicing responsibilities.

Required profile

• Excellent communication skills with a friendly, customer‑focused approach.
• Highly organised with the ability to manage multiple tasks and priorities.
• Strong attention to detail and accuracy, especially when handling financial information.
• Positive, proactive attitude and willingness to learn new responsibilities.

Required skills

• Proficient use of Microsoft Excel.
• Experience with BrightHR or similar HR administration systems.