Business Support Assistant

About the role

Connect2Surrey is seeking a Business Support Assistant to provide technical infrastructure architecture leadership for the Tech Fundamentals workstream. You will ensure Safe & Legal Day‑1 requirements are met and that staff across 12 councils can securely access core systems, applications and data during the transition to new authorities.

Key responsibilities

• Produce a current‑state baseline of core infrastructure, dependencies and risks across all councils.
• Develop and assure transition and convergence options for networking, identity, Microsoft 365, telephony and security controls.
• Create technical design standards and decision records to support consistent implementation.
• Manage technical risks, dependencies and service continuity requirements.
• Coordinate multi‑disciplinary delivery teams, including third‑party suppliers, providing task direction and escalation.

Required profile

• Extensive knowledge of business planning, financial and organisational management principles.
• Proven written and oral communication, negotiation and influencing skills.
• Strong problem‑solving ability and experience delivering innovative solutions.
• Demonstrated capability to manage complex projects or programmes at a senior level.

Required skills

• Network architecture and connectivity
• Microsoft 365 tenant and domain management
• Telephony and contact‑centre systems
• Identity and Access Management (IAM)
• Cyber‑security controls and risk assessment