Business Support Officer

About the role

The Business Support Officer will provide essential administrative and operational assistance to the Highways Service in Plymouth. Working on a temporary full‑time basis, you will help ensure smooth service delivery by handling data, responding to queries and supporting statutory reporting.

Key responsibilities

• Collect, manage and analyse data for statutory returns and performance reports.
• Liaise with staff, managers, the public and contractors via the Firmstep CRM and Highways systems.
• Investigate and respond to elected members' queries and customer complaints.
• Process and manage defect reports accurately.
• Provide administrative support to teams across the Highways Service.

Required profile

• Strong attention to detail and ability to work with confidential information.
• Excellent communication skills for interacting with a range of stakeholders.
• Ability to work independently and as part of a team in a fast‑paced environment.

Required skills

• Experience using Firmstep CRM system.
• Familiarity with Highways operational systems.

What we offer

• Competitive daily rate of £99.45 (PAYE).
• Opportunity to work within a public sector environment.
• Supportive team and professional development opportunities.