Business Support Officer

About the role

We are looking for an experienced Business Support Officer to join the Council on an agency basis. The role supports the complaints function, ensuring resident enquiries are processed efficiently and allocated to the correct service teams.

Key responsibilities

• Review and assess incoming complaints.
• Identify the appropriate Council service area for each case.
• Allocate complaints using the Council's case management system.
• Monitor case progress and maintain accurate records.
• Liaise professionally with residents, Council officers and service teams.
• Meet deadlines and performance targets for the complaints process.

Required profile

• Previous experience in complaints handling, customer service, casework or business administration.
• Excellent organisational skills with strong attention to detail.
• Ability to manage competing priorities and work under pressure.
• Strong written and verbal communication skills.
• Professional, customer‑focused attitude and ability to work independently and as part of a team.

Required skills

• Experience with case management systems.
• Familiarity with CRM (Customer Relationship Management) platforms.

What we offer

• Opportunity to contribute to an important Council service.
• Agency‑based temporary contract with competitive hourly rate.
• Supportive team environment within the public sector.