Business Support Officer – Part‑Time

About the role

Our client, a growing retail and e‑commerce business, is looking for a proactive Business Support Officer to work part‑time (17.5 hours per week) supporting daily operations and delivering high‑quality customer service. The role offers full training and clear pathways for career development in a fast‑paced environment.

Key responsibilities

• Support day‑to‑day operational processes and handle customer enquiries.
• Identify and implement process improvements within the online sales and support function.
• Resolve fulfilment and order‑related issues to maintain customer satisfaction.
• Process online orders and purchase invoices using internal systems.
• Monitor stock availability, supplier lead times and product information.
• Manage fulfilment activities, including returns, exchanges and cancellations.
• Provide cover for departmental activities during holidays, sickness or planned absences.

Required profile

• Previous administration experience with strong customer service skills.
• Excellent written communication and numerical ability.
• Ability to manage multiple priorities and workloads confidently.
• Methodical, detail‑oriented and comfortable learning new IT systems.
• Positive, adaptable, enthusiastic and able to work under pressure.
• Team player with a proactive mindset and flexibility for occasional weekend work.

Required skills

• Microsoft Excel

What we offer

• Salary starting from £28,000 per year, dependent on experience.
• Full training and ongoing development support.
• 28 days’ holiday including bank holidays (pro‑rata).
• Free on‑site parking.
• Employee discounts and additional benefits.
• Flexible weekend working arrangements where possible.