Call Centre Advisor – Customer Service (7‑month contract)

About the role

We are partnering with a well‑established financial services organisation in Darlington to hire a Customer Service Advisor for a 7‑month contract. The role involves providing high‑quality support to pension scheme members, handling queries and transactions while ensuring compliance with internal and external standards.

Key responsibilities

• Act as the first point of contact for scheme members via phone, email and post.
• Process member transactions and maintain accurate records.
• Collaborate with internal teams to ensure smooth delivery of services.
• Support communication and engagement initiatives for scheme members.
• Contribute to continuous improvement of processes and service delivery.

Required profile

• Strong written and verbal communication with a professional, empathetic approach.
• Highly organised, able to manage multiple tasks and meet deadlines.
• Team player who can also work independently.
• Passionate about delivering excellent service and maintaining high accuracy.
• Right to work in the UK (no visa sponsorship).

Required skills

What we offer

• Competitive salary based on experience.
• 28 days annual leave plus bank holidays.
• Defined benefit pension scheme.
• Health cash plan.
• Hybrid and flexible working options.
• Paid volunteering days and other lifestyle benefits.