Call Centre Agent

About the role

As a Call Centre Agent based in Swindon, you will be the first point of contact for customers, providing friendly and professional assistance across a variety of enquiries. You will manage both inbound and outbound calls, resolve issues, process requests and keep customer records up‑to‑date.

Key responsibilities

• Answer incoming calls and make outbound calls as required.
• Identify customer needs, provide accurate information and resolve queries.
• Process requests, update internal systems and maintain detailed records.
• Follow company procedures, compliance standards and contribute to team performance targets.
• Collaborate with colleagues to ensure a seamless customer experience.

Required profile

• Previous experience in a customer service or call centre environment.
• Excellent communication, listening and problem‑solving abilities.
• Calm under pressure, able to manage multiple tasks simultaneously.
• Strong attention to detail and a positive, proactive attitude.

Required skills

• Good IT proficiency and ability to learn new software quickly.

What we offer

• Competitive hourly rate of £13.45.
• Initial three‑month contract with the possibility of extension.
• Full training, ongoing development and a supportive team environment.
• Opportunity to build a long‑term career within a growing business.