Call Centre Agent – Vaccination Services

About the role

We are looking for a Call Centre Agent to support Vaccination UK’s immunisation programmes across North London. The role involves handling inbound and outbound calls and emails to book children for vaccinations, obtain informed consent and help increase uptake of school‑aged immunisations.

Key responsibilities

• Answer and make calls to parents/carers to schedule vaccinations at community clinics.
• Provide information and obtain informed consent in line with NHS guidelines.
• Coordinate clinic operations and follow company policies.
• Meet agreed KPIs and targets for call handling and booking.
• Participate in team meetings and support day‑to‑day call‑centre activities.
• Handle related email correspondence and administrative tasks.

Required profile

• GCSE level education or equivalent.
• Clear, polite telephone manner with strong written and verbal communication.
• Ability to work independently and as part of a team.
• Understanding of GDPR and informed‑consent principles.
• Experience in a call‑centre or customer‑facing role; healthcare experience is a plus.

Required skills

• Microsoft Word
• Microsoft Excel

What we offer

• Fixed‑term contract until 31 December 2026.
• 5 % employer pension contribution.
• VIVUP and Blue Light Card discount programmes.
• Employee referral scheme.
• 28 days annual leave (including bank holidays, pro‑rated).