Capacity Manager – Onshoring (Remote, 4‑month contract)

About the role

We are looking for an experienced Capacity Manager to join a large‑scale technology and operations environment. The role focuses on ensuring services, infrastructure and applications have the capacity required to meet both current and future business demand while reducing the risk of performance issues and service disruption.

Key responsibilities

• Monitor service, infrastructure and application capacity trends across the estate.
• Identify potential capacity constraints and performance risks before they impact users or services.
• Coordinate capacity planning activities with technical and operational teams.
• Support major incident management by assessing capacity and resilience impacts.
• Contribute to service recovery planning where capacity and performance are affected.
• Produce demand forecasts and growth plans to support strategic decision‑making.
• Escalate capacity‑related risks and issues to operational and leadership stakeholders.
• Maintain capacity dashboards, reports and continuous improvement plans.

Required profile

• Proven experience in Capacity Management within a complex IT environment.
• Strong understanding of infrastructure, application performance and service management principles.
• Experience producing capacity forecasts, utilisation reports and risk assessments.
• Ability to work across multiple technical teams and engage senior stakeholders.
• Strong analytical, reporting and problem‑solving skills.
• Experience supporting major incidents and operational resilience activities.