Care Co-ordinator

About the role

Hartley Home Care Limited is seeking an experienced Care Co‑ordinator to join its Camelford office. The role ensures high‑quality, safe, and effective care delivery to clients in the community.

Key responsibilities

• Maintain accurate records and assess and review individual care plans.
• Supervise, instruct and support care staff in the field.
• Resolve issues promptly and inform relevant managers.
• Coordinate and rearrange care‑worker rotas, using the Birdie scheduling system where possible.
• Ensure rotas are fully staffed and provide flexible cover for sickness, holidays and training.
• Support the management team with operational solutions and continuous service improvement.
• Build strong relationships with carers, families and health professionals via phone.
• Apply safeguarding principles and person‑centred care.
• Manage care workers and perform field‑based duties as needed.

Required profile

• QCF/NVQ Level 3 in Management and/or Health & Social Care (preferred).
• Previous experience in care coordination, healthcare or scheduling (desirable).
• Excellent IT and administration abilities with strong attention to detail.
• Valid full UK driver’s licence and own vehicle for travel.
• Organisational and communication skills, ability to work under pressure and a professional telephone manner.
• Will report to the Duty Manager.

Required skills

• Birdie scheduling software.

What we offer

• Competitive salary (discussed at interview).
• Holiday pay.
• Supportive working environment.
• Ongoing training and development.
• Pension scheme.