Casework Officer

About the role

The University of Oxford is looking for an experienced, service‑oriented Casework Officer to join its student casework team. You will support the Proctors and Assessor in handling academic appeals, complaints and disciplinary matters, with an initial focus on examination issues.

Key responsibilities

• Manage student casework processes, including appeals, complaints and disciplinary cases.
• Provide high‑level administrative support to senior university officials.
• Maintain accurate records and ensure compliance with university policies.
• Communicate case outcomes clearly to students and stakeholders.
• Collaborate with the Proctors' Office and other university departments.

Required profile

• Experience in casework or senior administrative support, preferably in higher education.
• Excellent written and verbal communication skills.
• Strong organisational ability and attention to detail.
• Proven interpersonal and customer‑service skills.
• Ability to work both independently and as part of a team.

Required skills

What we offer

• Excellent contributory pension scheme.
• 38 days annual leave.
• Comprehensive childcare services and family leave schemes.
• Cycle loan scheme and discounted travel options.
• Membership to social and sports clubs.