Casualty QA Internal Auditor

About the role

Davies is seeking an experienced professional to lead quality assurance and internal audit activities across its casualty claims operations. The role combines technical auditing, data analysis, stakeholder engagement and continuous improvement to ensure high‑quality claims outcomes.

Key responsibilities

• Conduct technical, quality and data audits across multiple claims operations, including internal audits and thematic reviews.
• Analyse claims data to identify trends, risks and improvement opportunities, producing detailed reports with actionable recommendations.
• Engage with operational leaders and claims handlers to provide feedback, monitor remediation and drive continuous improvement.

Required profile

• Proven experience in UK insurance claims handling, auditing or quality assurance.
• Strong understanding of casualty, motor, personal injury, disease or professional risk claims and UK policy coverages.
• Ability to work independently, present findings to senior stakeholders and manage corrective action plans.

Required skills

• Microsoft Office applications
• Excel (advanced analytical capability)

What we offer

• Exclusive rewards platform with discounts at over 800 retailers.
• Generous holiday allowance starting at 25 days plus UK bank holidays, with the option to purchase additional days.
• Professional development opportunities, training programmes and funding for qualifications.
• Pension contributions (5% employee, 5% employer) and a range of wellbeing benefits.