Central Support Team Lead – Telford

About the role

The Central Support Team Lead will manage a dedicated support team, ensuring service level agreements are met and client satisfaction is maintained. This role works closely with internal stakeholders, third‑party vendors, and external clients to streamline processes and support business growth.

Key responsibilities

• Day‑to‑day management of the assigned support team.
• Handle escalations, monitor employee performance, and drive continuous improvement.
• Provide onboarding training for new starters and ongoing coaching for existing members.
• Support the OCG central recruitment process and manage work‑order updates with hiring managers and suppliers.
• Oversee all on‑boarding and off‑boarding activities, ensuring accurate tracker updates.
• Create requisitions with hiring managers and process electronic contracts in Fieldglass.
• Respond to ad‑hoc queries and administrative requests.

Required profile

• Strong verbal and written communication skills across all organisational levels.
• Excellent administrative and organisational abilities with high attention to detail.
• Analytical mindset capable of identifying root causes of issues.
• Ability to motivate and lead a team.
• Previous team‑lead or supervisory experience (desirable).
• Project management experience (desirable).

Required skills

• Proficiency with Microsoft Outlook, Word, and Excel.
• Experience with Fieldglass or similar Vendor Management System (VMS) – desirable but not required.