Channel Manager – Unified & Cloud Communications

About the role

This commercial, channel‑focused position is based in Reading and is responsible for accelerating growth of a unified communications and cloud solutions portfolio. You will own the partner sales pipeline, acquire new partners and expand revenue with existing resellers, MSPs and other channel players.

Key responsibilities

• Identify and convert new partner opportunities across the UCaaS, cloud telephony, hosted voice and contact‑centre market.
• Develop and nurture relationships with existing resellers, MSPs, distributors and vendor‑led programmes.
• Drive revenue growth and margin expansion through joint go‑to‑market initiatives.
• Collaborate with internal stakeholders and vendors to deliver partner enablement and support.
• Maintain accurate forecasting and pipeline reporting using CRM tools.

Required profile

• Proven experience in channel sales or partner development within unified communications, telecoms, cloud or managed services.
• Strong commercial understanding of SaaS, managed services and recurring‑revenue models.
• Track record of delivering revenue growth and partner‑led pipeline generation.
• Excellent negotiation, relationship‑management and forecasting abilities.
• Experience using CRM platforms such as Salesforce or NetSuite.

Required skills

• UCaaS
• Cloud telephony
• Hosted voice
• Collaboration platforms
• SIP
• Connectivity
• Contact centre solutions
• SaaS
• Managed services
• Salesforce
• NetSuite