Claims Administrator

About the role

The Claims Administrator will manage and process client claims for a medium-sized professional services firm in the Manchester area. This permanent, full-time position requires a detail-oriented individual who can ensure accurate claim handling while delivering excellent customer service.

Key responsibilities

• Process and validate claims in line with company policies and procedures.
• Maintain detailed records of all claims and related communications.
• Communicate with clients to gather information and provide status updates.
• Collaborate with internal teams to resolve queries and expedite claim resolution.
• Ensure compliance with industry regulations and company standards.
• Identify and escalate potential discrepancies or fraudulent claims.
• Contribute to process improvements to increase efficiency.

Required profile

• Previous experience in a customer service or administrative role within professional services.
• Strong organisational skills and high attention to detail.
• Excellent written and verbal communication abilities.
• Proactive problem-solving approach and ability to meet deadlines.

Required skills

• Microsoft Office

What we offer

• Competitive salary of £27,000–£30,000 per year plus bonus.
• Permanent contract with opportunities for career development.
• Excellent transport links in Manchester.
• Supportive work environment focused on delivering excellence.