Claims Assistant

About the role

We are looking for a Claims Assistant to join our professional services team in Bury. You will support the end‑to‑end claims process, ensuring accuracy, timeliness and compliance with company policies.

Key responsibilities

• Review and process customer claims in line with company guidelines.
• Maintain up‑to‑date records and documentation for each claim.
• Communicate claim status and resolve queries with customers.
• Coordinate with internal departments to facilitate smooth handling.
• Identify and escalate complex or high‑priority claims to senior staff.
• Contribute ideas for process improvements and efficiency gains.
• Ensure compliance with regulatory standards and internal policies.
• Provide administrative support to the claims team as needed.

Required profile

• Strong organisational and administrative abilities.
• Excellent attention to detail and accuracy.
• Proficiency with computer systems and databases.
• Effective communication and interpersonal skills.
• Proactive problem‑solving attitude.
• Previous customer‑service experience in a professional‑services environment is a plus.

Required skills

• Database management

What we offer

• Salary £27,000–£30,000 per year with a monthly bonus.
• Permanent contract providing job stability.
• Early finish on Fridays (1 pm or 2 pm).
• Collaborative, small‑team environment.
• Opportunities for professional growth and skill development.