Claims Handler – Employers & Public Liability

About the role

The Claims Handler will manage a caseload of Employers Liability, Public Liability, Product Liability and Property Damage claims up to a £30,000 reserve. You will oversee each claim from inception through to pre‑litigation settlement, ensuring high service standards for our clients.

Key responsibilities

• Pro‑actively manage a caseload of EL, PL, product liability and property damage claims
• Maintain accurate data in the case management system
• Comply with client SLA’s and quality standards
• Allocate new claims, set strategies and monitor productivity
• Carry out supervisory tasks appropriate to level
• Assist with training and mentoring team members
• Undertake additional tasks assigned by the Team Leader
• Attend client review meetings and support client projects
• Build and maintain excellent client relationships

Required profile

• Minimum 2 years casualty claims handling experience
• Experience handling quantum up to £25k
• Excellent attention to detail
• Strong communication, negotiation and organisational skills
• Supervisory experience desirable
• Excellent client care and customer service abilities
• Ability to manage own workload and work both independently and as part of a team

Required skills

What we offer

• Davies Incentive Plan
• 25 days holiday (increase with service level, plus buy/sell option)
• Private Medical Insurance (Bupa) with family cover option
• Simply Health Care Cash Plan
• WeCare 24/7 online GP and wellbeing support
• Death in Service and Critical Illness Cover
• Income Protection
• Pension contribution: 5% employee, 3% employer
• Employee Resource Groups and Volunteering Programme
• Cycle to Work, Tech Scheme, Season Ticket Loan, Gym Flex
• Access to discount sites, Gourmet Society membership, Merlin Attractions tickets and local retail discounts