Claims Handler – Insurance – Bristol

About the role

We are looking for an experienced Claims Handler to join a well‑established insurance team in Bristol. The role involves managing insurance claims from notification through to settlement, ensuring outcomes are fair, accurate and compliant with FCA regulations.

Key responsibilities

• Manage insurance claims from initial notification to final settlement.
• Assess claims and make decisions in line with policy terms and FCA guidelines.
• Communicate with customers throughout the process, providing clear updates.
• Handle queries and complaints to resolution.
• Maintain accurate and detailed case records.
• Ensure compliance with regulatory and data‑protection requirements.

Required profile

• Previous experience in a claims handling or claims assessor role (essential).
• Strong understanding of insurance claims processes and FCA regulations.
• Excellent attention to detail and accuracy.
• Confident written and verbal communication skills.
• Ability to manage workload and prioritise effectively.
• Customer‑focused decision‑making approach.

Required skills

What we offer

• Hybrid working (3 days office, 2 days remote).
• £26,000 salary plus discretionary bonus up to 20%.
• 25 days holiday plus bank holidays and birthday off.
• Contributory pension (up to 12%).
• Private medical insurance after probation.
• Discounts on retail, fitness and lifestyle.
• Regular company social events.