Claims Oversight Manager – Insurance Market

About the role

We are looking for an experienced Claims Oversight Manager to join a leading insurance market organisation in London. The role will influence claims performance across a diverse portfolio, ensuring high standards of governance, risk management and customer outcomes.

Key responsibilities

• Assess claims performance and identify emerging risks.
• Provide constructive challenge and guidance to senior stakeholders.
• Analyse claims data and market trends to drive continuous improvement.
• Contribute to thematic reviews and support strategic objectives.
• Collaborate with claims, risk and performance teams across the organisation.

Required profile

• Strong claims expertise gained within the insurance market.
• Excellent stakeholder management and communication skills.
• Ability to interpret complex information and make risk‑based decisions.
• Commercially minded with a track record of influencing outcomes.
• Experience in claims oversight, conduct, delegated authority or operational claims management is highly advantageous.

Required skills

What we offer

• Hybrid working arrangement (London office and remote).
• Opportunity to shape market‑wide performance improvements.
• Engagement with senior leadership and cross‑functional teams.