Claims Training Coach

About the role

ARAG UK is seeking a Claims Training Coach to join its Bristol or Bedwas office. You will play a pivotal role in developing new and existing claims handlers through an academy‑style training programme, helping them deliver excellent outcomes for customers.

Key responsibilities

• Deliver structured training modules covering claims handling, systems, processes, customer communication and regulatory compliance.
• Facilitate engaging classroom and virtual learning sessions.
• Support onboarding of new joiners via the Claims Academy programme.
• Provide one‑to‑one and group coaching to build confidence and capability.
• Observe live and simulated claims interactions and give clear, constructive feedback.
• Identify learning gaps and tailor coaching to individual needs.
• Share real‑world insights and best practices from claims handling experience.
• Promote best‑in‑class behaviours aligned with company standards and FCA requirements.
• Collaborate with the Training Team Lead to refine academy content and ensure consistency.
• Gather learner and stakeholder feedback to continuously improve the training experience.

Required profile

• Demonstrable coaching, mentoring or training delivery skills, preferably early in a coaching career.
• Excellent communication abilities with a talent for providing clear, actionable feedback.
• Genuine passion for developing people and enabling success.
• Strong organisational skills and the ability to manage multiple learners and priorities.
• Background in financial services or insurance is advantageous.

Required skills

• No specific technical skills are required beyond those related to claims handling and training delivery.

What we offer

• Permanent, full‑time employment with flexible working arrangements.
• Opportunities for professional development within a leading UK legal expenses insurer.
• Collaborative environment focused on access to justice.