Client Call Handler – Frontline Support

About the role

The Client Call Handler is the first point of contact for callers, ensuring a high level of client service on every interaction. You will answer incoming calls quickly, identify their purpose, and route them to the appropriate person or department.

Key responsibilities

• Receive incoming telephone calls via the switchboard and route them efficiently using a computerized directory.
• Provide support and assistance to colleagues and callers, ensuring a professional experience.
• Accurately record and forward telephone messages to the relevant parties.
• Report any telephone system or network failures to the IT team and help restore service promptly.
• Maintain up‑to‑date knowledge of the firm’s staff, departments, and services.

Required profile

• Experience with a modern telephone switchboard is highly desirable.
• Good IT proficiency and familiarity with Microsoft Office products.
• Previous client‑facing or customer service experience.
• Clear voice, strong listening skills, and the ability to stay calm under pressure.
• Polite, professional demeanor with excellent attention to detail.

Required skills

• Microsoft Office
• Telephone switchboard operation

What we offer

• Competitive basic salary and benefits package.
• 28 days holiday per year plus bank holidays.
• Medicash cash‑back scheme after one year of service.
• Life insurance, employee assistance programme, and wellbeing support including virtual GP access.
• Family‑friendly policies such as enhanced maternity/paternity pay and family events leave.
• Company sick pay and a cycle scheme.